HANGZHOU CANDID I/E CO., LTD is a professional company dealing in a variety of complete set of equipments covering aspect like machinery design, manufacturing, export, installation and commissioning. Founded in 2004, company yearly value of export reaches 3 million, and our machines have been exported to more than 50 countries. Main market including: Africa, South America, Southeast Asia, East Europe and Middle East.
CANDID owns experienced team in design, marketing and after-sale service lead by General Manager who has 20 years experience in machinery industry. We could offer you most suitable proposal, high-quality pre-sale, in-sale and after-sale service. To customize safe, economic, efficient and accurate proposal for every client is our target and their satisfaction is our greatest pursuit. We mainly focus on complete set of equipments related to wire industry such as wire drawing machine, nail making machine, gabion machine, wire mesh welding machine and galvanizing line.
SALE AND AFTER-SALE MEN
2008 - Now
Served 40 customers
Advanced project manager
2007 - Now
Served 50 customers
Advanced project manager
2004 - Now
Served 80 customers
My first customer from Tunisia ordered the first wire drawing production line from us in 2004, which I was appreciated for it let me earn my first bucket of gold for our company. Now their factory has expanded to five production lines, with annual sales turnover five times more than ten years ago. In September 2015, we were warmly invited to visit them. They were so generous that bear all the travel expense on their own account, and made the reservation for the next order-straight-line wire drawing machine.
We could see from this story, in terms of machine quality, the equipment we sold could supply 24 hours nonstop operation, as a result, customer gained profit and they felt grateful and will give you continuous order in the future.
The equipment we exported to Iran in 2007 was used for producing tri-ply wood. (It needs to fill in glue in the bonding process, the tri-ply wood will be orderly only if there's no deviation in filling the glue.) The product produced seems to have displacement and deviation problems while we dispatched first technician team for the commissioning, which cost a whole week but the problem were still unsettled. Continuously we sent the second technician team consists of different people, but remained a failure to find out the real problem. However, we never gave up. The third and last time when we dispatched our people, finally we succeeded in finding out the main reason. It's not the problem of the equipment, but caused by the wrong glue. No.32 is the appointed glue model that should be used, but the customer selected No.30 glue which had different drying rate and thus resulted in the discrepancy of cutting area.
We bear all the charges since sending the second technician team, though this was not the responsibility of our machine. Any problems occurred in machine operation, you could turn to us for help and solutions. That is always our concept.
Our Peruvian customer ordered the first production line from us in 2012 with a value of ninety thousand dollars and because of the good running condition of our machines, they placed subsequent order for another two wire drawing production line, one welding machine production line and twenty-three sets nail making machine from us. This customer has manufactured wire products only for two to three years, currently their market share has accounted for 20% in Peru and Chile. At present, their company rose to the second largest wire products supplier in Peru.
In June this year, we cooperated again in two complete welding net production line, the scale of this purchase was much bigger than before, with a value of $500000.00 and technically speaking, machines are all full automatic this time instead of previous manual operation. So far, this client has placed orders valued nearly a million.
The strength in product quality, professional and uninterrupted in-sales and after-sales service are always the key points why customers never regret to cooperate with us.
The first time I received customer's inquiry was in Nov.2014. Shortly in Dec.2014 customer made the decision to visit our factory to discuss further based on our complete and professional proposal, prompt and detailed answer to their questions. During their visit, we made specific explanation towards all kinds of machine parts as well as the whole production flow. What's more, we showed them the running machine where they could check the machine working condition, which enabled our customer have a further understanding and also certainly greatly increase their trust to us. One month later after their return, they determined to proceed the purchase and signed contract with us. In Feb.2015, their down payment has been in our account and efficiently we finished machine production in March with good quality and in time. To ensure customer could operate machine more efficiently we even improved some parts of it, because of that we always bear the concept in our mind-responsible to customer. To our satisfactory, customer highly praised our CANDID machinery. From our communication, we realized that at the very beginning they inquired many suppliers and received more than 10 quotations. It is precisely because of our professionalism and service that they finally chose to cooperate with us. And there is a better news since our machinery running smoothly in their factory, they have received several large orders in succession and are planning to order next production line from us.
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